The Role of Psychological Support Systems In Enhancing Employee Satisfaction During Crises: An Empirical Study on Banking Sector Employees In Khairpur

Abstract

Employee well-being and welfare have, indeed become more significant and common in contemporary workplaces due to crises. The current study investigates how psychological management services are expected to affect the level of employee satisfaction even in adverse conditions, under the aspect’s dynamism, operability, management involvement, and organizational culture. A survey-based quantitative method was applied to collect data among bank employees from Khairpur through the use of a structured questionnaire. The data was further analyzed statistically using correlation and regression techniques with SPSS to determine the psychological support impact on employee satisfaction. Results signified that well availability of psychological support systems is not the key aspect but strong predictors of employee satisfaction include organizational climate, motivation, and reward workload. Structured interventions of the psychological kind, such as employee assistance programs (EAPs), consultation, and stress management programs, considerably contribute towards decreasing workplace stress and improving job engagement. Management's role is indeed crucial on both developing such an environment and making employees aware of mental health. This would lead to employees becoming healthier. It suggests that all organizations should put a place on mental health into their workings, train their managers to share support to employees, as well as give equal access to psychological resources. Future studies have to research an industry-specific mental health intervention and the longitudinal effects of psychological support over employee performance. Such organizations that really value employee mental well-being will make a resilient, engaged, and producing workforce.